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Parallels / Word schließt sich bei Ruhezustand und Parallels lässt sich danach nicht mehr starten

chriz47

Erdapfel
Registriert
09.09.15
Beiträge
2
Hallo,

ich bin neu hier und habe auch erst seit kurzem einen Mac. Hoffe ihr könnt mir helfen.
Seit ich aus dem Urlaub gekommen bin, beendet mein Macbook Parallels bzw. Microsoft Word, welches ich laufen hatte. Wenn ich versuche es zu starten, lädt Parallels sehr lange, öffnet sich aber nicht - ebenso logischerweise Word nicht. Ich muss den Mac neutralen, damit ich diese Programme wieder benutzen kann.
Woran kann das liegen, was kann ich tun?

Liebe Grüße und schonmal danke,

Chris
 

chriz47

Erdapfel
Registriert
09.09.15
Beiträge
2
Achso, da ich in vielen Beiträgen gesehen habe, dass zu einer adäquaten Antwort ein EtreCheck nötig ist, hier mein Check:

Code:
EtreCheck version: 2.4.2 (142)

Report generated 9/9/15, 10:50 AM

Download EtreCheck from http://etresoft.com/etrecheck



Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.



Hardware Information: (What does this mean?)

    MacBook Pro (Retina, 15-inch, Mid 2014) (Technical Specifications)

    MacBook Pro - model: MacBookPro11,2

    1 2.2 GHz Intel Core i7 CPU: 4-core

    16 GB RAM Not upgradeable

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 41 - SN = D864472Y56JF9CPAC



Video Information: (What does this mean?)

    Intel Iris Pro

        Color LCD 2880 x 1800



System Software: (What does this mean?)

    OS X 10.10.5 (14F27) - Time since boot: less than an hour



Disk Information: (What does this mean?)

    APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 249.80 GB (41.76 GB free)

            Encrypted AES-XTS Unlocked

            Core Storage: disk0s2 250.14 GB Online



USB Information: (What does this mean?)

    Apple Internal Memory Card Reader 128,71 GB

        Transcend (disk2s1) /Volumes/Transcend : 128.70 GB (63.48 GB free)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. Apple Internal Keyboard / Trackpad



Thunderbolt Information: (What does this mean?)

    Apple Inc. thunderbolt_bus



Configuration files: (What does this mean?)

    /etc/hosts - Count: 6



Gatekeeper: (What does this mean?)

    Mac App Store and identified developers



Kernel Extensions: (What does this mean?)

        /Applications/Parallels Desktop.app

    [loaded]    com.parallels.kext.hypervisor (10.0.2 27712 - SDK 10.7) [Click for support]

    [loaded]    com.parallels.kext.netbridge (10.0.2 27712 - SDK 10.7) [Click for support]

    [loaded]    com.parallels.kext.usbconnect (10.0.2 27712 - SDK 10.7) [Click for support]

    [loaded]    com.parallels.kext.vnic (10.0.2 27712 - SDK 10.7) [Click for support]



Startup Items: (What does this mean?)

    TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

    Startup items are obsolete in OS X Yosemite



Launch Agents: (What does this mean?)

    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support] [Click for details]

    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]

    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]



Launch Daemons: (What does this mean?)

    [loaded]    com.adobe.ARMDC.Communicator.plist [Click for support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.adobe.SwitchBoard.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

    [loaded]    com.prosofteng.PRInstaller.plist [Click for support]



User Launch Agents: (What does this mean?)

    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [running]    com.spotify.webhelper.plist [Click for support]



User Login Items: (What does this mean?)

    Dropbox    Programm  (/Applications/Dropbox.app)

    Mail    Programm  (/Applications/Mail.app)

    AdobeResourceSynchronizer    Programm Hidden (/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)



Internet Plug-ins: (What does this mean?)

    AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]

    FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    AdobePDFViewerNPAPI: Version: 15.008.20082 - SDK 10.8 [Click for support]

    AdobePDFViewer: Version: 15.008.20082 - SDK 10.8 [Click for support]

    Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    SharePointBrowserPlugin: Version: 14.0.1 [Click for support]

    JavaAppletPlugin: Version: Java 8 Update 45 Check version



Safari Extensions: (What does this mean?)

    AdBlock

    Open in Internet Explorer

    WOT



3rd Party Preference Panes: (What does this mean?)

    Flash Player  [Click for support]

    Growl  [Click for support]

    Java  [Click for support]

    Tuxera NTFS  [Click for support]



Time Machine: (What does this mean?)

    Skip System Files: NO

    Mobile backups: ON

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 249.80 GB Disk used: 208.05 GB

    Destinations:

        Backup [Local]

        Total size: 499.76 GB

        Total number of backups: 3

        Oldest backup: 2015-07-20 09:02:35 +0000

        Last backup: 2015-08-08 08:55:16 +0000

        Size of backup disk: Too small

            Backup size 499.76 GB < (Disk used 208.05 GB X 3)



Top Processes by CPU: (What does this mean?)

        4%    WindowServer

        4%    prl_vm_app

        2%    prl_disp_service

        2%    fontd

        1%    com.apple.WebKit.Plugin.64



Top Processes by Memory: (What does this mean?)

    1.18 GB    com.apple.WebKit.WebContent(13)

    987 MB    kernel_task

    459 MB    prl_vm_app

    328 MB    Safari

    262 MB    prl_client_app



Virtual Memory Information: (What does this mean?)

    5.34 GB    Free RAM

    11.00 GB    Used RAM (4.15 GB Cached)

    0 B    Swap Used



Diagnostics Information: (What does this mean?)

    Sep 9, 2015, 10:37:30 AM    Self test - passed

    Sep 9, 2015, 10:34:29 AM    /Library/Logs/DiagnosticReports/CalendarAgent_2015-09-09-103429_[redacted].crash

    Sep 8, 2015, 10:22:12 PM    /Library/Logs/DiagnosticReports/prl_client_app_2015-09-08-222212_[redacted].crash

    Sep 8, 2015, 09:58:32 AM    /Library/Logs/DiagnosticReports/prl_client_app_2015-09-08-095832_[redacted].crash

    Sep 9, 2015, 10:34:29 AM    /Library/Logs/DiagnosticReports/prl_client_app_2015-09-09-103429_[redacted].crash

    Sep 9, 2015, 10:34:28 AM    /Library/Logs/DiagnosticReports/cloudd_2015-09-09-103428_[redacted].crash

    Sep 8, 2015, 06:58:11 PM    /Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2015-09-08-185811_[redacted].cpu_resource.diag [Click for details]

    Sep 8, 2015, 10:51:39 AM    /Library/Logs/DiagnosticReports/prl_client_app_2015-09-08-105139_[redacted].hang

    Sep 8, 2015, 10:51:07 AM    /Library/Logs/DiagnosticReports/prl_client_app_2015-09-08-105107_[redacted].hang

    Sep 8, 2015, 09:58:32 AM    /Library/Logs/DiagnosticReports/CalendarAgent_2015-09-08-095832_[redacted].crash

    Sep 7, 2015, 04:10:33 PM    /Library/Logs/DiagnosticReports/prl_client_app_2015-09-07-161033_[redacted].crash
 
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