Mail unerwartet beendet

[tk-secur]

Hallo miteinander,
habe hier nun schon mal ähnliche Beiträge gelesen, .. aber nicht wirklich eine Lösung gefunden, oder vielleicht auch nicht verstanden. ...

habe in letzter Zeit vermehrt auf dem iMac in Mail 9.3 (3124) OSX 10.11.6 das Problem, dass Mail unerwartet beendet wird.
Kommt dann das Fenster Bericht an Apple senden ... usw.
Ist nicht regelmäßig und kann auch keinen Zusammenhang mit anderen Aktionen erkennen ...


Was kann ich hier machen?

 

[Marcel Bresink]

Den oberen Teil des Absturzberichtes, der in der Datei ~/Library/Logs/DiagnosticReports/Mail...crash zwischengespeichert wurde, hier mithilfe von <CODE>-Tags vorzeigen, damit man abschätzen kann, woran es liegt.

Der Abschnitt mit der Überschrift "Thread xxx Crashed::" muss dabei enthalten sein. Die darauf folgenden Abschnitte sind nicht so wichtig.

 

[dg2rbf]

Hi,
bitte nach dieser Anleitung in CodeTags posten, den Anhang beachten.
Franz

 

[tk-secur]

Process:               Mail [34630]
Path:                  /Applications/Mail.app/Contents/MacOS/Mail
Identifier:            com.apple.mail
Version:               9.3 (3124)
Build Info:            Mail-3124000000000000~2
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Mail [34630]
User ID:               502

Date/Time:             2020-09-11 21:10:32.323 +0200
OS Version:            Mac OS X 10.11.6 (15G22010)
Report Version:        11
Anonymous UUID:        1786AAE1-7EC9-C218-E701-80B5B1C93688

Sleep/Wake UUID:       FE068244-FF88-4E9F-BFF8-8292994BCEAF

Time Awake Since Boot: 1800000 seconds
Time Since Wake:       1200 seconds

System Integrity Protection: enabled

Crashed Thread:        10  Dispatch queue: IMAPNetworkTaskHandler queue :: NSOperation 0x7fe8e6098f70 (QOS: USER_INITIATED)

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSRangeException', reason: '*** -[__NSArrayM objectAtIndex:]: index 9223372036854775807 beyond bounds [0 .. 14]'
abort() called
terminating with uncaught exception of type NSException

Application Specific Backtrace 1:
0   CoreFoundation                      0x00007fff9388b452 __exceptionPreprocess + 178
1   libobjc.A.dylib                     0x00007fff989d573c objc_exception_throw + 48
2   CoreFoundation                      0x00007fff937a2775 -[__NSArrayM objectAtIndex:] + 245
3   IMAP                                0x00007fff928cdcaf -[IMAPMailboxSyncState messageNumberForUID:orRange:] + 329
4   IMAP                                0x00007fff928de3d8 __82-[IMAPNetworkTaskHandler receivedUnhandledUntaggedResponse:forMailbox:forCommand:]_block_invoke + 45
5   Foundation                          0x00007fff9677d39f __NSIndexSetEnumerate + 1056
6   IMAP                                0x00007fff928de32b -[IMAPNetworkTaskHandler receivedUnhandledUntaggedResponse:forMailbox:forCommand:] + 1183
7   IMAP                                0x00007fff928bfd97 -[IMAPConnection _recordMailboxResponse:forCommand:exists:receivedExists:fromIDLE:] + 2646
8   IMAP                                0x00007fff928be1a3 -[IMAPConnection _recordUntaggedResponse:forCommand:exists:receivedExists:fromIDLE:] + 423
9   IMAP                                0x00007fff928b5b52 -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:exists:receivedExists:] + 821
10  IMAP                                0x00007fff928bdafe -[IMAPConnection _responseFromSendingCommand:receivedExists:] + 1493
11  IMAP                                0x00007fff928b46b9 -[IMAPConnection executeClientCommand:] + 60
12  IMAP                                0x00007fff928b452f -[IMAPConnection prepareAndExecuteCommand:] + 220
13  IMAP                                0x00007fff928f17f9 -[IMAPServerInterface executeClientCommand:] + 1144
14  IMAP                                0x00007fff928ef946 -[IMAPServerInterface expunge] + 56
15  Mail                                0x00007fff9dc0514b __66-[MFLibraryIMAPStore deleteMessagesOlderThanNumberOfDays:compact:]_block_invoke + 196
16  IMAP                                0x00007fff928dc173 -[IMAPNetworkBlockOperation main] + 238
17  Foundation                          0x00007fff96750a5a -[__NSOperationInternal _start:] + 654
18  Foundation                          0x00007fff9674ca44 __NSOQSchedule_f + 194
19  libdispatch.dylib                   0x00007fff9ab3340b _dispatch_client_callout + 8
20  libdispatch.dylib                   0x00007fff9ab3803b _dispatch_queue_drain + 754
21  libdispatch.dylib                   0x00007fff9ab3e707 _dispatch_queue_invoke + 549
22  libdispatch.dylib                   0x00007fff9ab36d53 _dispatch_root_queue_drain + 538
23  libdispatch.dylib                   0x00007fff9ab36b00 _dispatch_worker_thread3 + 91
24  libsystem_pthread.dylib             0x00007fff8a1944de _pthread_wqthread + 1129
25  libsystem_pthread.dylib             0x00007fff8a192341 start_wqthread + 13

Global Trace Buffer (reverse chronological seconds):
302.671485   CFNetwork                     0x00007fff97a6ac9f TCP Conn 0x7fe8e4ba0e70 SSL Handshake DONE
303.499876   CFNetwork                     0x00007fff97a6ab7b TCP Conn 0xe4ba0e70 starting SSL negotiation
303.500198   CFNetwork                     0x00007fff97a69545 TCP Conn 0x7fe8e4ba0e70 complete. fd: 62, err: 0
303.500423   CFNetwork                     0x00007fff97af7e1f TCP Conn 0x7fe8e4ba0e70 event 1. err: 0
303.566736   CFNetwork                     0x000080002258fe4d Format not found
303.668023   CFNetwork                     0x000080002258fe4d Format not found
303.690542   CFNetwork                     0x000080002258fe4d Format not found
303.692205   CFNetwork                     0x000080002258fe4d Format not found
303.692424   CFNetwork                     0x00007fff97a68817 TCP Conn 0x7fe8e4ba0e70 started
1175.549443  AppleJPEG                     0x00007fff9f9fca11 [0xe5899000] Releasing session
1175.641054  AppleJPEG                     0x00007fff9f9fca11 [0x7fe8e241c800] Releasing session
1175.860277  AppleJPEG                     0x00007fff9f9fca11 [0x7fe8e2467400] Releasing session
1175.861370  AppleJPEG                     0x00007fff9f9ff11c [0x7fe8e51c5000] Decoding completed without errors
1175.861370  AppleJPEG                     0x00007fff9f9fd0fc [0x7fe8e51c5000] Options: 8x-1 [FFFFFFFF,FFFFFFFF] 0001D060
1175.861370  AppleJPEG                     0x00007fff9f9fcfae [0x7fe8e51c5000] Decoding: C0 0x02120212 0x0022304A 0x22111100 0x00000000 40163
1175.937185  AppleJPEG                     0x00007fff9f9fc05e [0x7fe8e51b4200] Created session
1175.943086  AppleJPEG                     0x00007fff9f9fc05e [0x7fe8e5899000] Created session
1176.069209  AppleJPEG                     0x00007fff9f9fc05e [0x7fe8e241c800] Created session
1176.074767  AppleJPEG                     0x00007fff9f9fc05e [0x7fe8e51c5000] Created session
1191.603028  CFNetwork                     0x00007fff97a6ac9f TCP Conn 0x7fe8e4c3c8f0 SSL Handshake DONE
1192.534993  CFNetwork                     0x00007fff97a6ab7b TCP Conn 0x7fe8e4c3c8f0 starting SSL negotiation
1192.535307  CFNetwork                     0x00007fff97a69545 TCP Conn 0x7fe8e4c3c8f0 complete. fd: 118, err: 0
1192.535307  CFNetwork                     0x00007fff97af7e1f TCP Conn 0x7fe8e4c3c8f0 event 1. err: 0
1192.716739  CFNetwork                     0x00007fff97a68817 TCP Conn 0x7fe8e4c3c8f0 started
1200.319727  CFNetwork                     0x00007fff97a6ac9f TCP Conn 0x7fe8e6083850 SSL Handshake DONE
1200.954021  CFNetwork                     0x00007fff97a6ab7b TCP Conn 0x7fe8e6083850 starting SSL negotiation
1200.954351  CFNetwork                     0x00007fff97a69545 TCP Conn 0x7fe8e6083850 complete. fd: 91, err: 0

Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib            0x00007fff98999f72 mach_msg_trap + 10
1   libsystem_kernel.dylib            0x00007fff989993b3 mach_msg + 55
2   com.apple.CoreFoundation          0x00007fff93800114 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation          0x00007fff937ff5dc __CFRunLoopRun + 1356
4   com.apple.CoreFoundation          0x00007fff937fee28 CFRunLoopRunSpecific + 296
5   com.apple.HIToolbox               0x00007fff932b1935 RunCurrentEventLoopInMode + 235
6   com.apple.HIToolbox               0x00007fff932b176f ReceiveNextEventCommon + 432
7   com.apple.HIToolbox               0x00007fff932b15af _BlockUntilNextEventMatchingListInModeWithFilter + 71
8   com.apple.AppKit                  0x00007fff8cc8adf6 _DPSNextEvent + 1067
9   com.apple.AppKit                  0x00007fff8cc8a226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
10  com.apple.AppKit                  0x00007fff8cc7ed80 -[NSApplication run] + 682
11  com.apple.AppKit                  0x00007fff8cc48368 NSApplicationMain + 1176
12  libdyld.dylib                     0x00007fff936a25ad start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib            0x00007fff989a0efa kevent_qos + 10
1   libdispatch.dylib                 0x00007fff9ab39165 _dispatch_mgr_invoke + 216
2   libdispatch.dylib                 0x00007fff9ab38dcd _dispatch_mgr_thread + 52

Thread 2:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib            0x00007fff98999f72 mach_msg_trap + 10
1   libsystem_kernel.dylib            0x00007fff989993b3 mach_msg + 55
2   com.apple.CoreFoundation          0x00007fff93800114 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation          0x00007fff937ff5dc __CFRunLoopRun + 1356
4   com.apple.CoreFoundation          0x00007fff937fee28 CFRunLoopRunSpecific + 296
5   com.apple.CFNetwork               0x00007fff97a2f98d +[NSURLConnection(Loader) _resourceLoadLoop:] + 412
6   com.apple.Foundation              0x00007fff96740c44 __NSThread__start__ + 1351
7   libsystem_pthread.dylib           0x00007fff8a19499d _pthread_body + 131
8   libsystem_pthread.dylib           0x00007fff8a19491a _pthread_start + 168
9   libsystem_pthread.dylib           0x00007fff8a192351 thread_start + 13

Thread 3:: com.apple.CFSocket.private
0   libsystem_kernel.dylib            0x00007fff989a007a __select + 10
1   com.apple.CoreFoundation          0x00007fff9383d45a __CFSocketManager + 762
2   libsystem_pthread.dylib           0x00007fff8a19499d _pthread_body + 131
3   libsystem_pthread.dylib           0x00007fff8a19491a _pthread_start + 168
4   libsystem_pthread.dylib           0x00007fff8a192351 thread_start + 13

Thread 4:: com.apple.CoreAnimation.render-server
0   libsystem_kernel.dylib            0x00007fff98999f72 mach_msg_trap + 10
1   libsystem_kernel.dylib            0x00007fff989993b3 mach_msg + 55
2   com.apple.QuartzCore              0x00007fff92e207bf CA::Render::Server::server_thread(void*) + 257
3   com.apple.QuartzCore              0x00007fff92e206b7 thread_fun + 25
4   libsystem_pthread.dylib           0x00007fff8a19499d _pthread_body + 131
5   libsystem_pthread.dylib           0x00007fff8a19491a _pthread_start + 168
6   libsystem_pthread.dylib           0x00007fff8a192351 thread_start + 13

Thread 5:: JavaScriptCore::Marking
0   libsystem_kernel.dylib            0x00007fff9899fdb6 __psynch_cvwait + 10
1   libsystem_pthread.dylib           0x00007fff8a195728 _pthread_cond_wait + 767
2   libc++.1.dylib                    0x00007fff9bbb868f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
3   com.apple.JavaScriptCore          0x00007fff89acc42b JSC::GCThread::waitForNextPhase() + 171
4   com.apple.JavaScriptCore          0x00007fff89acc278 JSC::GCThread::gcThreadMain() + 88
5   com.apple.JavaScriptCore          0x00007fff89ac1bf2 WTF::threadEntryPoint(void*) + 178
6   com.apple.JavaScriptCore          0x00007fff89ac1b1f WTF::wtfThreadEntryPoint(void*) + 15
7   libsystem_pthread.dylib           0x00007fff8a19499d _pthread_body + 131
8   libsystem_pthread.dylib           0x00007fff8a19491a _pthread_start + 168
9   libsystem_pthread.dylib           0x00007fff8a192351 thread_start + 13

Thread 6:: com.apple.NSEventThread
0   libsystem_kernel.dylib            0x00007fff98999f72 mach_msg_trap + 10
1   libsystem_kernel.dylib            0x00007fff989993b3 mach_msg + 55
2   com.apple.CoreFoundation          0x00007fff93800114 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation          0x00007fff937ff5dc __CFRunLoopRun + 1356
4   com.apple.CoreFoundation          0x00007fff937fee28 CFRunLoopRunSpecific + 296
5   com.apple.AppKit                  0x00007fff8cde0d95 _NSEventThread + 149
6   libsystem_pthread.dylib           0x00007fff8a19499d _pthread_body + 131
7   libsystem_pthread.dylib           0x00007fff8a19491a _pthread_start + 168
8   libsystem_pthread.dylib           0x00007fff8a192351 thread_start + 13

Thread 7:: JavaScriptCore::Marking
0   libsystem_kernel.dylib            0x00007fff9899fdb6 __psynch_cvwait + 10
1   libsystem_pthread.dylib           0x00007fff8a195728 _pthread_cond_wait + 767
2   libc++.1.dylib                    0x00007fff9bbb868f std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
3   com.apple.JavaScriptCore          0x00007fff89acc42b JSC::GCThread::waitForNextPhase() + 171
4   com.apple.JavaScriptCore          0x00007fff89acc278 JSC::GCThread::gcThreadMain() + 88
5   com.apple.JavaScriptCore          0x00007fff89ac1bf2 WTF::threadEntryPoint(void*) + 178
6   com.apple.JavaScriptCore          0x00007fff89ac1b1f WTF::wtfThreadEntryPoint(void*) + 15
7   libsystem_pthread.dylib           0x00007fff8a19499d _pthread_body + 131
8   libsystem_pthread.dylib           0x00007fff8a19491a _pthread_start + 168
9   libsystem_pthread.dylib           0x00007fff8a192351 thread_start + 13

Thread 8:
0   libsystem_kernel.dylib            0x00007fff989a05e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib           0x00007fff8a194578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib           0x00007fff8a192341 start_wqthread + 13

Thread 9:: -[MFIMAPAccount doRoutineCleanup]  Dispatch queue: NSOperationQueue 0x7fe8e36d7bb0 :: NSOperation 0x7fe8e6082ae0 (QOS: UTILITY)
0   libsystem_kernel.dylib            0x00007fff9899fdb6 __psynch_cvwait + 10
1   libsystem_pthread.dylib           0x00007fff8a195728 _pthread_cond_wait + 767
2   com.apple.Foundation              0x00007fff96740da8 -[NSCondition wait] + 240
3   com.apple.MailCore                0x00007fff898a90c5 -[MCTask waitUntilFinished] + 97
4   com.apple.IMAP                    0x00007fff928facf2 -[IMAPTaskManager _doCommandBlockForMailbox:block:async:ifSelected:priority:description:] + 1533
5   com.apple.IMAP                    0x00007fff928fa6d2 -[IMAPTaskManager doCommandBlockForMailbox:synchronously:priority:description:block:] + 109
6   com.apple.Mail.framework          0x00007fff9dba32d4 -[MFIMAPAccount doCommandBlockForMailbox:synchronously:priority:description:block:] + 188
7   com.apple.Mail.framework          0x00007fff9dc04ff5 -[MFLibraryIMAPStore deleteMessagesOlderThanNumberOfDays:compact:] + 697
8   com.apple.Mail.framework          0x00007fff9dc52f41 -[MFMailAccount deleteMessagesFromMailbox:olderThanNumberOfDays:] + 205
9   com.apple.Mail.framework          0x00007fff9dc612c1 -[MFMailAccount _emptySpecialMailboxesIfNeededForQuit:] + 1262
10  com.apple.Mail.framework          0x00007fff9db9b659 -[MFIMAPAccount doRoutineCleanup] + 212
11  com.apple.CoreFoundation          0x00007fff937fc9bc __invoking___ + 140
12  com.apple.CoreFoundation          0x00007fff937fc84e -[NSInvocation invoke] + 286
13  com.apple.MailCore                0x00007fff898ae86a -[MCThrowingInvocationOperation main] + 48
14  com.apple.MailCore                0x00007fff89837be2 -[_MCInvocationOperation main] + 426
15  com.apple.Foundation              0x00007fff96750a5a -[__NSOperationInternal _start:] + 654
16  com.apple.Foundation              0x00007fff9674ca44 __NSOQSchedule_f + 194
17  libdispatch.dylib                 0x00007fff9ab3340b _dispatch_client_callout + 8
18  libdispatch.dylib                 0x00007fff9ab3803b _dispatch_queue_drain + 754
19  libdispatch.dylib                 0x00007fff9ab3e707 _dispatch_queue_invoke + 549
20  libdispatch.dylib                 0x00007fff9ab36d53 _dispatch_root_queue_drain + 538
21  libdispatch.dylib                 0x00007fff9ab36b00 _dispatch_worker_thread3 + 91
22  libsystem_pthread.dylib           0x00007fff8a1944de _pthread_wqthread + 1129
23  libsystem_pthread.dylib           0x00007fff8a192341 start_wqthread + 13

Thread 10 Crashed:: Dispatch queue: IMAPNetworkTaskHandler queue :: NSOperation 0x7fe8e6098f70 (QOS: USER_INITIATED)
0   libsystem_kernel.dylib            0x00007fff9899ff06 __pthread_kill + 10
1   libsystem_pthread.dylib           0x00007fff8a1974ec pthread_kill + 90
2   libsystem_c.dylib                 0x00007fff952b26df abort + 129
3   libc++abi.dylib                   0x00007fff92cf7b31 abort_message + 257
4   libc++abi.dylib                   0x00007fff92d1de07 default_terminate_handler() + 267
5   libobjc.A.dylib                   0x00007fff989d9491 _objc_terminate() + 103
6   libc++abi.dylib                   0x00007fff92d1affe std::__terminate(void (*)()) + 8
7   libc++abi.dylib                   0x00007fff92d1b073 std::terminate() + 51
8   libdispatch.dylib                 0x00007fff9ab3341f _dispatch_client_callout + 28
9   libdispatch.dylib                 0x00007fff9ab3803b _dispatch_queue_drain + 754
10  libdispatch.dylib                 0x00007fff9ab3e707 _dispatch_queue_invoke + 549
11  libdispatch.dylib                 0x00007fff9ab36d53 _dispatch_root_queue_drain + 538
12  libdispatch.dylib                 0x00007fff9ab36b00 _dispatch_worker_thread3 + 91
13  libsystem_pthread.dylib           0x00007fff8a1944de _pthread_wqthread + 1129
14  libsystem_pthread.dylib           0x00007fff8a192341 start_wqthread + 13

 

[tk-secur]

Frage an die Experten ... liest sich da jetzt was herraus, was den Fehler auslöst??
Danke

 

[tk-secur]

der Zurückhaltung entnehme ich, dass sich nichts aus dem geposteten Code heraus liest ?!

 

[Marcel Bresink]

Beim automatischen Löschen von alten Nachrichten hat das Mail-Programm einen IMAP-Server nach einer bestimmten Nachricht gefragt, aber die Antwort "nicht gefunden" bekommen. (Vielleicht hat der Server oder ein anderes Gerät, das auf den Server zugreift, diese Nachricht auch schon gelöscht.) Darauf ist diese alte Version des Mail-Programms offenbar nicht vorbereitet und stürzt aufgrund einer Ausnahmesituation ("Exception") ab.

 

[tk-secur]

Beim automatischen Löschen von alten Nachrichten hat das Mail-Programm einen IMAP-Server nach einer bestimmten Nachricht gefragt, aber die Antwort "nicht gefunden" bekommen. (Vielleicht hat der Server oder ein anderes Gerät, das auf den Server zugreift, diese Nachricht auch schon gelöscht.) Darauf ist diese alte Version des Mail-Programms offenbar nicht vorbereitet und stürzt aufgrund einer Ausnahmesituation ("Exception") ab.

Hallo Marcel, ... ich danke für deine Antwort. Bleibt mir scheinbar nichts anderes übrig, als damit zu leben ...
oder eben mal nach 11 Jahren eine neue HW zu zulegen, um aktuelle OSX und damit aktuelle Anwendungen zu haben ...